WORKSHOPS/SEMINARS

Our programs are focused in four primary areas: Sales, Customer Service, Team Development/Leadership, and Spiritual Empowerment Tools to reach your goals and aspirations and create the life of your dreams.

Sales Boot Camp 101: For the rookie sales representatives and non-sales people who negotiate contracts and business on behalf of their organization, we offer our Sales Boot Camp. This provides information and insight on the basic steps of the sales process: from prospecting to closing the sale as well as follow up after the sale is made. Anyone who works with customers can benefit from this informative offering. It is geared toward non-sales representatives-- those who manage projects, negotiate contracts and work in customer service call centers. It is also perfect for new sales people, looking to improve their skills and gain some new ideas.

For those who have specific needs we offer more targeted workshops in the areas of:

The Psychology of Selling: learn the secrets of the world's top sales performers. What they do to keep themselves motivated and to cultivate the 'winning edge' in sales. What actions, behaviors and mindset are developed to consistently out produce your peers?

We will provide the answers; you can implement these actions and behaviors immediately to realize results!

Cold Calling: prospecting and keeping the pipeline full. In this workshop we will discuss all the ways in which one cold calls in order to find more business and keep the prospects flowing. We will go over various techniques and ways to contact prospects: mailing, emailing, phone, in person and the benefits and drawbacks to each and how they might best be utilized to produce the greatest return on time invested. This workshop is facilitated in both 1/2 day and full day formats.

Inside Sales: how does it differ from the guy/gal on the street and how can you build trust and loyalty, even if you are in a retail outlet? This workshop covers inside sales, of any kind-- wholesale, showroom, retail store, membership clubs-- any kind of sales work which is not out in the field.  1/2 day is the most common format for retail sales; at least a full day is best for those in wholesale and b2b sales situations. We also touch on phone sales and business etiquette as well.

Outside Sales: this workshop will go over all of the steps required of the outside sales person, it is geared toward sales reps who have had at least 6 months of experience with their current product line. We will cover the psychology of selling, the role of the sales representative and the personality profiles of prospects and what the best approach to take with those personality types are

Exemplary Customer Service: The goal of this 1/2 day workshop is to teach your staff how to maintain a level of exemplary customer service. It is aimed at all levels of customer service: telephone, retail, sales support and call centers. Most of the time, it is the customer support personnel who have the first contact with prospective clients. Additionally, they are the ones who normally handle clients who have complaints or problems. It is imperative they know how to properly handle these interactions to make the best possible impression and achieve the best results for your organization. We offer this workshop on site or off; call us for additional information. Regardless of one's position in the organization, each person is a representative of that organization and how they interact with customers-- external and internal makes a huge difference in both the work environment as well as to the clients you serve. Perhaps you want to consider this for non-customer support personnel as well.

The SellMORE™  Sales Intensive We have created a 10 week sales intensive, which covers all areas of the sales profession-- from prospecting, cold calling and  marketing to the steps in the sales presentation to closing, follow up and asking for referrals as well as cultivating and keeping long term relationships for repeat business. It incorporates all of our other workshops and provides not only the full complement of the sales profession, but offers an opportunity for coaching/mentoring as well. It will be offered one evening a week for 8-10 weeks.

Leadership We are offering various leadership classes, based on the work of John Maxwell and other well known leadership experts in the field today. Please contact us for details.